Legrand Management (Shanghai)

Legrand is a specialist multi-channel distributor and service provider of electrical products for residential, commercial and industrial clients — 1,900+ branches across 25 countries, 24,000+ staff, EUR 12.6B group sales (2020). Products include meters, industrial cable, switches and controls, needing clean, dry, ventilated, sun-free storage.

✕ Before Working With Us

Ordinary environment, plain cement floor — dust on outer cartons
Many varied products and diverse needs (out-of-town freight, city delivery, e-commerce) — hard to manage, poor location planning, mis-ships
Systems not connected — manual order import, low efficiency, occasional errors and tracing issues
City delivery and e-commerce need speed; the old warehouse missed agreed timings, causing complaints
Slow customer-service responses raised the return rate
Scarce city-delivery vehicles caused waiting and high freight
Poor stock visibility led to over/under purchasing

✓ After Our Solution

Epoxy floors cleaned daily by dedicated staff keep the storage area spotless
High-bay racking + flat pallets + small e-commerce racks, a separate returns zone, and zone/location management per area
Connected systems via Qimen so goods in/out are system-managed with real-time stock visibility
800+ stable staff (90% veterans); a dedicated operations and customer-service team for this project responds promptly
Effective batch management with two outbound re-checks (manual + scan) for zero error
Own fleet with planned routes and right vehicle types for safe, on-time city delivery at lower freight

Results Achieved

More accurate stock visibility — better purchasing and sales planning

Zero product damage in a clean warehouse

20% labor-cost saving from efficient staff

Never a single mis-shipped order under high-standard SOPs

← All case studies

✕ Before Working With Us

✓ After Our Solution

Results Achieved

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